Users pay fee via third party payment gateways, which may collect personal information of users including debit/credit card details to charge your account/card.
Fees once paid are not refundable.
In a rare case, where there is a duplicate payment, a refund is applicable. The refund for a payment done via a payment gateway will be sent back via the same gateway and will be subject to the rules as specified by the gateway.
In any case, there will not be a cash refund.
If you have any issues with any product/service, please email to vishal [at] safalniveshak [dot] com.